Twigby vs. Tello: Which carrier is better?

Twigby and Tello are popular prepaid carriers that offer great deals on limited data. Each carrier has its positives and negatives, but which offers better phone plans? Let’s put them head to head and see which brand comes out on top. 

In this article, we plan to discuss the ins and outs of both carriers and what they offer. We’ll also cover:

• What the coverage of both carriers looks like
• How prices of their plans compare to how much data you get
• The features each carrier offers for their plans 

Unsure of what you need out of a plan? Check out our guide on how to choose the best phone plan. 

Coverage & Reception

Twigby is on the Verizon network, while Tello is on the T-Mobile network. 

Twigby and Tello are mobile virtual network operators, or MVNOs. This means that they purchase service access wholesale from one of the three major networks that own infrastructure across the country – AT&T, Verizon, and T-Mobile – giving customers service at a much cheaper price. Twigby is an MVNO of Verizon, while Tello is an MVNO of T-Mobile. 

Often, the quality of coverage comes down to your area. One carrier’s coverage may be better in New York, while another’s coverage may be better in California. It’s important to compare between providers on a coverage map of your specific city. Ookla’s coverage map allows you to see where cellular towers are located and which company owns them. This coverage map provides information about coverage from 2G to 5G for several providers. 

However, T-Mobile’s 5G coverage and access is hailed as the best coverage overall. 

Plan Options

Tello offers customizable plans, and Twigby offers several limited plans. 

Like most plans you’ll see on the market, both carriers offer unlimited talk and texting options. However, Tello offers several options for limited calling minutes to customize with the amount of data you need. Twigby offers several limited data plans along with an unlimited plan and a plan without data. Both companies deprioritize data, which means your connection may slow down during times of high traffic, such as a concert or a crowded parking lot. 

Twigby Plans

Twigby plans give you a discount for the first three months of service. 

Twigby offers 5 plans, ranging from plans with no data included to unlimited data. All plans offer unlimited talk and text, and all data plans offer hotspot access. All plans allow up to 50 lines on an account. All Twigby plans are on QCI tier 9. 

If you purchase your phone from Twigby, your device will be sold to you unlocked after activation. The plans they offer renew monthly, and taxes and fees are not included with the advertised price. 

No Data Plan

This plan does not have data access. 

With this plan, you do not have access to any data. This means you must have a WiFi connection in order to browse the internet, send emails, stream videos, and play games. According to Twigby, you also need to have WiFi access to use iMessage on iPhones. You also do not have access to group messaging on basic or Android phones. 

You do not have hotspot access on this plan either. 

The plan costs $10 per month, and $5 for the first 3 months. 

2GB Plan 

This plan gives you 2GB per month before slowing down. 

This plan gives you 2GB per month, which slows to 2G speeds after the cap. This slower speed allows you to send texts and emails or browse the internet, but playing games and streaming video. The plan also allows for mobile hotspot access with the 2GB included in the plan. This access stops at the 2GB cap.

The plan costs $15 per month. At this rate, you get 2GB at $7.50 per GB. This plan costs $5 per month for the first 3 months. 

5GB Plan 

This plan gives you 5GB per month if you use their service. 

This plan gives you 5GB of data to use per month, which then slows to 2G speeds after you reach the cap. 

The plan costs $20 per month. At this rate, you get 5GB at $4 per GB. The plan also gives you the first 3 months of service at $10 per month. 

8GB Plan 

This plan gives you 8GB monthly. 

This plan gives you 8GB per month of service, which slows to 2G speeds after this cap. You also get access to mobile hotspot data, which stops at 8GB. 

The plan costs $26 per month. At this rate, you get 8GB at $3.25 per GB. The plan also gives you service at $16 per month for the first 3 months. 

Unlimited Plan 

This plan gives you 20GB before slowing speeds. 

This plan gives you 20GB of data before slowing down to 2G speeds. You also get 20GB of mobile hotspot data access, which stops at the cap. 

The plan costs $35 per month. At this rate, you get 20GB at $1.75 per GB. You get service at $25 per month for the first 3 months. 

Tello Plans

Tello offers customizable plans with their service.

Tello offers plans that allow you to customize the amount of data and minutes you get included. No matter your plan, you do get unlimited text capabilities included. Your calling access stops on the limited plans once you hit the cap. Your QCI tier for this carrier is 7, as it’s on the T-Mobile network. 

If you purchase your phone from Tello, your device will be unlocked upon purchasing. The plans they offer renew monthly, and taxes and fees are not included with the advertised price. 

No Data Plan

This plan offers talk and text. 

Obviously, this is the smallest plan Tello offers. You don’t get any data, but still get unlimited texting. You can choose how many minutes you get each month, and you don’t get hotspot access. 

The plan costs $8 per month with unlimited minutes, $7 with 500 minutes, $6 with 300 minutes, and $5 with 100 minutes.

500MB

This plan gives you varying prices depending on what you buy. 

This plan offers 0.5GB per month, or 500MB. Data slows to 64 kilobits per second (kbps) after you hit the cap, which is practically unusable. You can use your data as hotspot access, and access stops at the cap. 

The plan costs $9 per month with unlimited minutes. At this rate, you get 500MB at $18 per GB. 

Here is the price breakdown for the varying minute allotments:

No minutes: $5, $10 per GB

100 minutes: $6, $12 per GB

300 minutes: $7, $14 per GB

500 minutes: $8, $16 per GB

1GB

This plan gives you varying prices depending on what you buy. 

You get 1GB with this plan, which slows to 64 kbps once you hit the cap. You also get hotspot access with this data until you run out. 

The plan costs $10 per month with unlimited minutes.

Here is the price breakdown for the varying minute allotments:

No minutes: $6

100 minutes: $7

300 minutes: $8

500 minutes: $9

2GB

This plan gives you varying prices depending on what you buy. 

Tello offers 2GB with this plan, and speeds slows to 64 kbps once you run out of that amount. You also get hotspot access until you hit the cap.

The plan costs $14 per month with unlimited minutes. At this rate, you get 2GB at $7 per GB. 

Here is the price breakdown for the varying minute allotments:

No minutes: $10, $5 per GB. 

100 minutes: $11, $5.50 per GB

300 minutes: $12, $6 per GB

500 minutes: $13, $6.50

5GB

This plan gives you varying prices depending on what you buy. 

This Tello plan offers 5GB of full speed data, then 64 kbps speeds. You also get hotspot access until you run out of data for the month. 

The plan costs $19 per month with unlimited minutes. At this rate, you get 5GB at $3.80 per GB. 

Here is the price breakdown for the varying minute allotments:

No minutes: $15, $3 per GB

100 minutes: $16, $3.20 per GB

300 minutes: $17, $3.40 per GB

500 minutes: $18, $3.60 per GB

10GB 

This plan gives you varying prices depending on what you buy. 

The 10GB plan is the biggest limited data allotment that Tello offers. Like the other plans, you get hotspot access until the cap and data speeds slow to 64 kbps when you run out of full speed data. 

The plan costs $24 per month with unlimited minutes. At the unlimited minutes rate, you get 10GB at $2.40 per GB. 

Here is the price breakdown for the varying minute allotments:

No minutes: $20, $2 per GB

100 minutes: $21, $2.10 per GB

300 minutes: $22, $2.20 per GB

500 minutes: $23, $2.30 per GB

Unlimited 

This plan gives you 25GB of full speed data. 

As the biggest plan Tello offers, this plan offers 25GB of full speed data before slowing to 64 kbps. You also get hotspot access that stops once you hit the full speed cap. 

The plan costs $29 per month, no matter if you choose unlimited minutes or a specific amount. At this rate, you get 25GB at $1.16 per GB.  

Features

Twigby offers more features with their plans. 

If you’re looking for a plan with more included features, such as international connection or domestic roaming data, it’s best to compare carriers with what they offer. 

Domestic Roaming Data

Twigby and Tello do not offer this feature. 

Mexico & Canada Connection

Twigby plans allow unlimited talk in Mexico and Canada, but not text or data. Tello does not include this feature. 

International Connection

Twigby allows unlimited talk in up to 80 countries, but not text or data. Tello plans include international calling, but not text and data. 

Video Streaming Quality

All Twigby data plans stream at 720p High Definition resolution. Their No Data plan requires WiFi to stream video. All Tello plans stream at 4k Ultra HD resolution.  

Streaming Services

Twigby and Tello do not offer this feature.   

Cloud Storage

Twigby and Tello do not offer this feature.  

Device Financing

If you buy a phone from Twigby, the carrier allows you to pay for your device in installments over time with PayPal. Tello does not offer this feature 

WiFi Calling

Both carriers offer WiFi calling, which allows you to send and receive phone calls over a WiFi connection rather than cellular reception. 

Spam Protection

Twigby and Tello do not offer this feature.

Free Trial

Twigby and Tello do not offer this feature.

Customer Service 

Twigby and Tello do not have physical stores, leaving all of their customer service to online support. 

Twigby is a digital-only carrier, meaning they only offer customer support online. They offer chat support from 8 a.m. to 9 p.m. CST Mon. through Fri. and 10 a.m. to 6 p.m. CST Sat. through Sun. You can also email Twigby Customer Support at twigby.support@twigby.com. You can call Tello’s customer service lines at 1 (866) 377-0294, and you can research answers to your questions on their help center page.

The Verdict

Tello offers the better deal on their plans.

Tello and Twigby offer very similar plans with their services. Because of the price per GB, Tello offers better deals on their plans. Their No Data plan is also less expensive than Twigby.  

We’d recommend checking your data usage before committing to a plan.

Want to compare other carriers?

Really.com helps users compare between features, coverage, price, reviews, and more!

Are you still unsure which carrier to choose, or which phone plan to pick? Use really.com to compare your top choices and find the best deal to fit your needs. Really allows you to compare and sort between most phone plans on the market without the hassle!